FAQ

FREQUENTLY ASKED QUESTIONS

HOW LONG DOES SHIPPING TAKE?
Shipping times vary depending on your location and the product ordered. Estimated delivery times will be provided during checkout.

HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a confirmation email containing your tracking information.

CAN I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.

WHAT IS YOUR RETURN POLICY?
We want you to be confident when shopping with Pacific Ascent. Please refer to our Return Policy for information about returns, exchanges, and eligibility.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us through our Contact Us page with your order number and photos of the item. We’ll review the issue and help resolve it as quickly as possible.