Shipping policy
Shipping Policy
Order Processing
All orders are processed by our trusted fulfilment partner within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you'll receive a confirmation email with tracking information.
Shipping Within Australia
Standard Shipping
- A$9.95
- Estimated delivery: 3–5 business days
Free Standard Shipping
- Available on Australian orders over A$150
Express Shipping
- A$14.95
- Estimated delivery: 1–2 business days
Tracking Your Order
All orders include tracking. Once your order has been shipped, you'll receive an email with your tracking number so you can monitor its progress.
Delivery Times
Estimated delivery times are provided as a guide only and may vary due to carrier delays, peak periods, public holidays, or other circumstances beyond our control.
Incorrect Shipping Details
Please ensure your shipping address is correct before placing your order. Pacific Ascent is not responsible for delays or additional shipping costs caused by incorrect address information provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at hello@pacificascent.com.au. We'll work with our fulfilment partner and the shipping carrier to resolve the issue promptly.
Contact Us
If you have any questions about shipping or your order, please contact us at: