SHIPPING POLICY

SHIPPING INFORMATION

At Pacific Ascent, we aim to make your shopping experience simple and reliable. Below you’ll find important information about the processing and delivery of your order.

ORDER PROCESSING

Orders are processed before shipment. Processing times may vary depending on product availability, order volume, and the item purchased. You will receive a confirmation email once your order has been placed.

SHIPPING TIMES

Delivery times vary depending on your location, the shipping method selected, and the product ordered. Estimated delivery times will be provided at checkout when available.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

DELAYS

Occasionally, orders may experience delays due to carriers, customs, weather, peak shopping periods, or other circumstances outside our control. We appreciate your patience if a delay occurs.

INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

LOST OR DAMAGED ORDERS

If your order arrives damaged or you believe your package has been lost, please contact us through our Contact Us page with your order number and any relevant photos or information. We’ll review the issue and assist you with the next steps.

QUESTIONS?

For additional assistance, please visit our Contact Us page.